Frequently Asked Questions Disaster
Restoration
Q: Several rooms in my home have suffered damage from
a disaster. Can you walk me through your preliminary plans to satisfy
my insurance company?
A: Most insurance policies state the following: “The
insured is responsible for taking and reasonable and prudent steps necessary
to preserve, protect and secure the structure and contents form further
damage.” J. Brian Day’s initial efforts will be to “contain”
the damage; to preserve, protect and secure your property and possessions
form any further damage or exposure to hazards, weather, or vandals.
These steps may need to be completed even before an adjuster has an
opportunity to survey your damage.
Q: Do you deal directly with my insurance agent or insurance
adjuster?
A: We complete a damage estimate and act as a liaison
with your insurance agent or public adjuster to confirm the coverage and
payment. We work hard to ensure that your property will be restored to
its pre-disaster condition. Written estimates are submitted and approved
prior to any restoration.
Q: Do you get involved in speeding up the processing
of my claim?
A: We deal directly with your insurance agent or public
adjustor: We direct bill to them. As experienced experts in disaster recovery,
you can expect timely recovery of your loss when a disaster strikes.
Q: My finished basement has been flooded. What can
you do to save my furnishings and carpeting?
A: Speed is most important! We respond quickly –
day or night. When your water source has been eliminated, professional
extraction must begin immediately to prevent health hazards and further
damage. Restorative drying will be completed including the application
of a mildewcide treatment.
Q: What kind of equipment can I expect you’ll
bring in for my personal disaster?
A: Our equipment includes large commercial dehumidifiers,
air movers, and air scrubbers with HEPA filters.
HEPA Air Filters are able to prevent the further circulation of dust,
pollen, mold spores and bacteria. These filters have become an increasingly
important feature in any environment where people suffer from asthma or
allergies of any sort.
Q: Our office building is substantial in size. Are you
equipped to handle the damage?
A: Our professionals are capable of handling over 100,000
square feet of damage.
Carpeting: Sales, Care and
Installation
Q: Where is your showroom?
A: We are conveniently located on 54 Washington Street
– Route 1 – in Plainville, Massachusetts.
Q: What are the hours of operations for your showroom?
A: Monday through Friday - 8 a.m. to 5 p.m.
Saturday - 8 a.m. to 3 p.m.
Can’t come to us? Let us come to you. We’re always available
to come to your home with samples for convenient shopping and consultation.
Call 1-800-999-RUGS (7847) to set up an appointment today.
Q: How long does it take for you to install new carpeting?
A: Our trained and certified technicians can usually
install your new carpeting in a day.
Q: Do you clean area rugs?
A: We are experts in cleaning and treating Oriental
rugs.
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Carpet Cleaning Tips from Massachusetts Mold Remediation Contractor, Flooring, cleaning and restoration solutions.
